Please read the following provisions carefully, together with those set out in the Privacy Policy and Cookie Policy, as they apply every time you browse our Website or interact with us in any other way.

Applicability of Terms and Conditions. Binding force

1. These Terms and Conditions, together with the GDPR Policies, apply to all dealings between You and the Company, in particular when you browse and use the Website or when you contact us.
2. Thus, to the extent that you browse and use the Website or to the extent that you contact us through the Website, you understand and accept that the relationship between you and the Company will be subject to these Terms and Conditions and GDPR Policies, the provisions presented having legal force mandatory. In legal terms, by using the Website, a contract is concluded between you and the Company, the contractual provisions of which are given by the content of these Terms and Conditions, that of the GDPR Policies, and the legal provisions that apply in addition.
3. To the extent that you do not agree with these Terms and Conditions or the other documents mentioned, please stop using the Website.
4. At the same time, by using the Website, you declare that you meet the legal conditions for issuing valid consent and that there is no other legal impediment that prevents you from concluding this contract. The Company assumes no liability if the information provided by you is not correct.
5. In the sense of the provisions mentioned above, if you are a Romanian citizen, the age at which you can, in principle, issue valid consent is 18. If you are not a Romanian citizen, it is necessary to check in the nationality legislation the conditions under which you can issue a valid consent, before using the Website or placing an order.

The services and information presented on the Website

The services presented on the Website

1. The website is used by the Company for the presentation of the Services, for informational purposes only. The Company’s Services cannot be purchased through the Website. The contracting of the Services is carried out exclusively on the occasion of the visit to the place of provision of the Services.
2. The services presented, together with the displayed prices, have an informative role and do not represent a contract offer. The company reserves the right to modify the Services offered or the prices shown on the Website at any time, without any formality being required in this regard. Thus, you understand and accept that, to the extent that you wish to contract the Services, there may be situations in which the prices of the Services charged by the Company are different from those presented on the Website, in which case the Company cannot be obliged to provide the Services according to the prices presented on Website. The before-mentioned provision is also valid in case of display errors regarding the Services or prices indicated.
3. For these reasons and in order to eliminate any ambiguities, the price of the Services is the one indicated by the doctor you contact, by phone or during a visit to the clinic.
4. To the extent that you need additional information regarding the Company’s Services or related prices, you can request them through the contact form available on the Website, at [email protected].

or at the phone number indicated.

Medical information

1. The diseases and conditions presented on the Website, along with all their associated signs and symptoms, diagnostic modalities, treatments, recommendations, and results are presented for informational purposes only.
2. No information presented on the Website should be considered a specialist consultation, diagnosis, or recommendation for a condition or disease and cannot replace the specialist consultation of a doctor.
3. In this sense, for the correct diagnosis of the conditions and for the identification of treatments and recommendations, it is absolutely necessary to contact the doctor in order to carry out a specialist consultation.

Work schedule

1. The work schedule presented on the Website may undergo changes. It is advisable to visit the clinic by prior appointment.

Contact form

1. A contact form is available through the Website. It can be used to request an appointment or to ask a question about the Services provided by the Company.
2. A review form is also available through the Website. It can be used to convey impressions about the Company’s Services. By submitting this form, you agree that the Company may publish the review left, if it considers it relevant to the Services provided.

Intellectual property

1. All content available on the Website (images, texts, graphics, symbols, web graphics, scripts, programs, and the like) is protected by intellectual and industrial property rights. Any copying, recording, downloading, transmission, reproduction, and distribution of the content of the Website is prohibited under conditions other than those permitted by law and the Company.
2. The company ensures, without committing itself in this sense, the access of people to the Website, in a limited way and in personal interest.
3. Any unauthorized access to the Website, any use contrary to the purpose for which the Website is provided by the Company, any attempts to modify the information or the content of the Website, and any impairment of the performance of the server related to the Website are prohibited, under the penalties provided by law. and other such activities. In these situations, the Company reserves the right to notify the authorized bodies in order to investigate these criminal acts.

Processing of personal data

1. The processing of personal data by the Company is carried out in accordance with the Privacy Policy and the Policy regarding the cookie modules available on the Website. Please access the information in question for more details on this topic.

Disclaimer

General dispositions

1. The company does not assume any responsibility regarding the way in which you use the Website. The Company does not guarantee any results regarding the use of the Website or the Services.
2. Also, the Company does not assume any responsibility regarding the non-functionality of the Website due to various technical problems that may arise or the need for maintenance. You understand and agree that the Company cannot be held liable if you are unable to access the Website for certain periods of time. At the same time, the Company does not assume any responsibility regarding the content, information, and the like related to other sites that can be accessed through the Website.
3. It is your responsibility to ensure that you meet all legal conditions to use the Website and that by these activities you do not violate any legal provision that may be applicable to you or the place where you are located. In this sense, the Company has no obligation to inform you about the regulations or laws applicable to your situation, the full responsibility to know these aspects and act accordingly belongs to you.

Other provisions

Complaints Resolution Procedure

1. Any complaints you have regarding the Company’s Services or in relation to the Company can be sent to the indicated contact details.

In order to resolve the complaint in the shortest possible time, we recommend that you send us the complaint by electronic mail (email). In this way, the complaint can be processed much faster, in contrast to situations where it is transmitted through other communication channels.

1. After receiving the complaint, the Company will provide you with an answer as soon as possible, preferably no later than 30 days. To the extent that more time is needed to resolve the complaint, the Company will inform you accordingly.
2. The information provided above or the response to the complaint made will be communicated to the e-mail address from which the complaint was sent.
3. Any dispute related to the exercise of the medical profession is under the jurisdiction of the litigation committee of the Romanian College of Physicians.
4. Also, at the DSP level, there is the Monitoring and Professional Competence Commission for cases of malpractice. If you wish, you can address this commission in the event that you believe you have been the victim of an act of malpractice.
5. To the extent that the situation cannot be resolved amicably, then the dispute will be under the jurisdiction of the courts of Cluj-Napoca.

Final Provisions

1. By accepting these Terms and Conditions, you agree that the law applicable to the entire contract is Romanian law, both in terms of substantive and formal conditions.
2. The place of conclusion of this contract is considered to be in Cluj-Napoca, Romania.
3. The Company reserves the right to modify these Terms and Conditions as it deems necessary. To the extent that, after making these changes, you do not agree with the new content, please stop using the Company’s Website.
4. If a clause in these Terms and Conditions cannot be applied, for any reason, that clause will be replaced by the legal provision relevant to the situation for which the clause was agreed and which comes closest to the meaning of the unenforceable clause.
5. Any communications, to be valid, will be made exclusively in writing, at the contact details, or by electronic means, at the mentioned contact address.
6. These Terms and Conditions were updated on 21.11.2023.